Items are sent via Royal Mail post (second class parcel signed for. A signature will likely be required for receipt of parcel. Or international standard). Bulk or Trade orders maybe sent via courier.
Items will be packed in a strong padded bag or secure boxing.
A standard shipping charge of £3.50 will be added to all UK orders, £5.00 all EU orders and £8.00 Rest of World orders.
For bulk trade orders or orders exceeding £100 please contact Monkey Fist via email
Mal’s E-commerce is used as a 3rd party shopping cart provider. Our payment partner is PayPal and all payments are taken securely through their servers. Monkey Fist do not directly hold, take or store payment (card) details!!
Monkey Fist skin care balms are designed for external use only. Any harm resulting from inappropriate use of Monkey Fist balms is not the responsibility of Monkey Fist.
Any personal costs as a result of postage are not covered by Monkey Fist. This includes and is not limited to collection of parcels from a depot or loss of returned items. Items are sent via a 3rd party, any damage from postage is covered up to specified limits by third party.
Postage is charged at a standard rates listed above, under stipulations detailed above. For bulk orders or orders over £100 please contact Monkey Fist directly
Monkey Fist will not cover postage of returned items. If your item was purchased from a supplier please contact them directly to deal with your concerns. We cannot accept items returned that are used or purchased through a stockists.
Monkey Fist cannot accept return of any product that has been used, for health and hygiene reasons. Monkey Fist will accept return only of damaged goods or goods that are unfit for purpose, (via prior email contact).Monkey Fist will not cover postage of returned items. If your item was purchased from a supplier please contact them directly to deal with your concerns.
Standard statutory consumer and seller rights apply
We are committed to protecting the privacy of our website visitors. Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998. Your data will be used in order to affect delivery of your goods and provide our full customer service to you, as well as to compile accounting and other records.
We may collect, store and use the following kinds of personal data: Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views). Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
We may use your personal information to:
•administer the website;
•improve your browsing experience by personalising the website;
•enable your use of the services available on the website;
•send to you goods purchased via the website, and supply to you services purchased via the website;
•send statements and invoices to you, and collect payments from you;
•send you general (non-marketing) commercial communications;
•send you email notifications which you have specifically requested;
•send to you our newsletter and other marketing communications relating to our business
•provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
•deal with enquiries and complaints made by or about you relating to the website;
What is a Cookie?
A cookie is a small file stored on your computer by a web site to give you a unique ID. Cookies help make it easier and faster for you to use our site because it can remember if you’ve visited the site and they help us provide you with the information you need about your account details – when and where you need it.
A cookie generated by our site contains no information about you. It contains only a numeric ID that, for example, allows you to retrieve your account details. The cookie lets you enter your email and password so you don’t have to enter those details again, or it lets you save products to a comparison list if available.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
Remember what is in your shopping basket
Remember where you are in the order process
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
·Allow you to share pages with social networks such as Facebook (If available)
This website will not
·Share any personal information with third parties.
In addition, we may disclose information about you:
•to the extent that we are required to do so by law;
•in connection with any legal proceedings or prospective legal proceedings;
•in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
SECURITY OF YOUR PERSONAL DATA
We will take sensible technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
THIRD PARTY WEBSITES
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
www.mnkyfst.com uses your email address as a convenient way to contact you about your order. From time to time, we may update you on relevant news or promotions, but only with your permission. We will not pass your details on to any other relevant third parties unless you have given us permission to do so.
Registered in England and Wales No. 9729642
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